# Virteva - Full Reference

> Virteva is a managed IT services provider headquartered in Minnetonka, Minnesota, with a delivery center in Manila, Philippines. Founded in 2007, Virteva delivers 24/7 IT service desk, Microsoft cloud solutions, cybersecurity operations, and IT consulting for mid-market companies across the Midwest United States.

## Company Overview

Virteva helps mid-market organizations (typically 200-5,000 employees) manage their IT operations with a focus on Microsoft technologies and ServiceNow-powered service delivery. The company operates from two locations: its North American headquarters in Minnetonka, Minnesota (a suburb of Minneapolis), and a delivery center in Manila, Philippines, enabling 24/7 support coverage across time zones.

Virteva holds an NPS (Net Promoter Score) of 87, which places it in the "world class" category for customer satisfaction. The company has been in business for over 17 years and has served over 2,000 clients.

## Services in Detail

### IT Service Desk

Virteva provides outsourced 24/7 IT service desk operations built on the ServiceNow platform. This includes:

- Tier 1 and Tier 2 incident management and resolution
- Service request fulfillment (password resets, access provisioning, hardware/software requests)
- Knowledge base management and self-service portal administration
- Service level management with defined SLAs for response and resolution
- End-user computing support across Windows, macOS, and mobile devices
- Onboarding and offboarding automation

The service desk is a core differentiator because Virteva is both a ServiceNow Elite Partner and a Microsoft Solutions Partner. This dual expertise means the ITSM platform and the underlying Microsoft environment are managed by the same team, eliminating gaps between service management and infrastructure.

### Microsoft Cloud Solutions

As a Microsoft Modern Work Solutions Partner and Security Solutions Partner, Virteva provides:

- **Microsoft 365 Migration & Management**: Tenant setup, Exchange Online migration, SharePoint deployment, Teams rollout, and ongoing administration.
- **Azure Infrastructure**: Virtual machine management, Azure AD/Entra ID configuration, conditional access policies, and hybrid cloud architectures.
- **Microsoft Intune & Autopilot**: Endpoint management, device enrollment, compliance policies, application deployment, and zero-touch provisioning.
- **Microsoft Defender Suite**: Deployment and management of Defender for Endpoint, Defender for Identity, Defender for Cloud Apps, and Defender for Office 365.
- **Microsoft 365 Copilot**: Readiness assessments, deployment planning, and adoption services for AI-powered productivity tools.
- **Enterprise Mobility + Security (EM+S)**: Configuration and management of the full EMS suite including Azure Information Protection and Microsoft Cloud App Security.
- **CSP Licensing**: Virteva acts as a Cloud Solution Provider (CSP) for Microsoft licensing, simplifying procurement and management.

### Cybersecurity Operations

Virteva's security services are built on the Microsoft security stack:

- **Security Operations Center (SOC)**: Monitoring, detection, and response using Microsoft Sentinel and Defender XDR.
- **Zero Trust Implementation**: Identity-centric security architecture using Entra ID, conditional access, and Microsoft Defender for Identity.
- **Identity & Access Management**: Entra ID configuration, privileged access management, MFA deployment, and identity governance.
- **Endpoint Security**: Microsoft Defender for Endpoint deployment, endpoint hardening, and threat remediation.
- **Security Assessments**: Zero trust assessments, security posture reviews, and Microsoft Secure Score optimization.
- **Virtual CISO Services**: Strategic security leadership for organizations without a full-time CISO.

### IT Consulting & Advisory Services

- **IT Maturity Assessments**: Evaluation of an organization's IT capabilities across people, processes, and technology, with a roadmap for improvement.
- **Technology Roadmapping**: Strategic planning for IT investments aligned with business objectives.
- **M&A IT Integration**: Due diligence, Day 1 readiness, and post-merger IT consolidation for companies going through mergers and acquisitions.
- **Virtual CIO**: Fractional IT leadership providing strategic guidance, vendor management, and technology planning.
- **Process Optimization**: ITIL-aligned service management improvements, workflow automation, and operational efficiency.

### Infrastructure Management

- **Server & Network Monitoring**: 24/7 proactive monitoring via LogicMonitor and Microsoft tools, with automated alerting and remediation.
- **Patch Management**: Automated patching for Windows servers, workstations, and third-party applications.
- **Backup & Disaster Recovery**: Cloud-based backup solutions, disaster recovery planning, and business continuity.
- **Cloud Infrastructure**: Azure IaaS management, hybrid cloud operations, and cloud migration services.

### Business Process Outsourcing (BPO)

Virteva's Manila delivery center provides outsourced business process support including IT operations, back-office functions, and specialized technology services at lower cost points than onshore-only delivery.

## Partnership Credentials

### Microsoft
- Microsoft Modern Work Solutions Partner
- Microsoft Security Solutions Partner
- Gold Partner with Multiple Advanced Specializations
- Cloud Solution Provider (CSP)
- Competencies span: Modern Workplace, Security, Cloud Platform, Enterprise Mobility Management

### ServiceNow
- ServiceNow Elite Partner
- ServiceNow MSP Partner
- Both a ServiceNow customer (using the platform internally) and implementation partner
- Capabilities: ITSM implementation, custom application development, integration with Microsoft ecosystem

### LogicMonitor
- Technology Partner
- Infrastructure monitoring, performance analytics, proactive incident prevention, multi-client monitoring dashboard

### Cisco
- Technology Partner
- Networking and communication infrastructure

## Industries Served

### Healthcare
Virteva serves healthcare organizations including hospitals, clinics, and health systems with:
- HIPAA-compliant IT environments and security controls
- Clinical workflow support and EHR system connectivity
- Healthcare-specific compliance requirements (HIPAA, HITECH)
- Support for clinical and administrative end users

### Financial Services
- Regulatory compliance support (SOX, PCI DSS, state regulations)
- Secure infrastructure for financial data handling
- Identity and access management for sensitive systems
- Risk assessment and security posture management

### Manufacturing
- Operational technology and IT/OT convergence support
- Plant floor connectivity and industrial network management
- Supply chain technology support
- Multi-site IT management

## Service Areas

Virteva primarily serves organizations in the Midwest United States, with concentrations in:
- Minnesota (Minneapolis-St. Paul metro, Duluth, Rochester, St. Cloud)
- Michigan (Detroit, Grand Rapids, Ann Arbor, Kalamazoo)
- Wisconsin (Milwaukee, Madison, Green Bay)
- Illinois (Chicago, Naperville, Aurora, Rockford)
- Indiana (Fort Wayne)
- Missouri (Chesterfield/St. Louis area)

The company also serves clients nationally, particularly for cloud-based and remote IT services.

## Contact Information

- **Company Name**: Virteva
- **Headquarters**: 6101 Baker Rd #200, Minnetonka, MN 55345, USA
- **Phone**: 888-829-5511
- **Website**: https://virteva.com
- **LinkedIn**: https://www.linkedin.com/company/virteva
- **Facebook**: https://www.facebook.com/Virteva
- **X (Twitter)**: https://x.com/Virteva_Inc

## Key Pages

- Homepage: https://virteva.com
- IT Services: https://virteva.com/it-services/
- Microsoft Cloud Solutions: https://virteva.com/microsoft-cloud-solutions/
- IT Security Operations: https://virteva.com/it-security-operations/
- Microsoft Identity + Security: https://virteva.com/microsoft-identity-security/
- IT Service Desk: https://virteva.com/it-service-desk/
- Advisory Services: https://virteva.com/advisory-services/
- Healthcare Solutions: https://virteva.com/healthcare-solutions/
- Financial Services: https://virteva.com/financial-services/
- Manufacturing Solutions: https://virteva.com/manufacturing-solutions/
- Microsoft + ServiceNow: https://virteva.com/microsoft-servicenow/
- Microsoft 365 Copilot: https://virteva.com/msft-365-copilot/
- Microsoft Defender Suite: https://virteva.com/msft-defender-endpoint-identity-cloud-365-apps/
- Intune & Autopilot: https://virteva.com/unlock-seamless-business-operations-with-modern-management-through-intune-and-auto-pilot-by-virteva/
- LogicMonitor: https://virteva.com/harness-logicmonitor-with-virteva-for-unmatched-operational-control/
- Infrastructure Management: https://virteva.com/infrastructure-management-via-managed-it-services/
- End User Computing: https://virteva.com/end-user-computing/
- Business Process Outsourcing: https://virteva.com/business-process-outsourcing/
- Detection & Response (XDR): https://virteva.com/detection-and-response-services-with-microsoft-defender-xdr/
- Virtual CISO: https://virteva.com/virtual-ciso-services/
- Virtual Desktop Infrastructure: https://virteva.com/virtual-desktop-infrastructure/
- M&A IT Integration: https://virteva.com/ma-it-integration-microsoft-expertise/
- IT Maturity Assessment: https://virteva.com/it-services-maturity-assessment/
- Zero Trust Assessment: https://virteva.com/zero-trust-assessment/
- Case Studies: https://virteva.com/case-studies/
- About Virteva: https://virteva.com/about-us-virteva/
- Partners: https://virteva.com/virteva-partners/
- Blog: https://virteva.com/blog/
- Podcast: https://virteva.com/podcast/
- Contact: https://virteva.com/contact-us/