Virteva Blog

Help Desk vs. Service Desk and Why It Matters

Help Desk vs. Service Desk and Why It Matters

The IT world is full of technical terms making it almost impossible to understand how and why they differ. We see this prominently displayed in the perceived definitions of the help desk and the service desk. What are some of the questions that a client asks us about...

The Importance of a Virtual CIO and How an MSP Can Support That Role

The Importance of a Virtual CIO and How an MSP Can Support That Role

You may already know what a CIO is – an organization’s chief information officer. But have you ever heard of a virtual CIO or vCIO? Well, as the name suggests, the vCIO performs the same duties as a CIO, only virtually and, most of the time, remotely. This allows...

Secure Your Customer’s Data With Virteva’s SOC2 Compliance

Secure Your Customer’s Data With Virteva’s SOC2 Compliance

Collaborating with managed service providers (MSPs) helps customer organizations worry a lot less about service management, service interruptions, system downtimes, and more.     Essentially, an MSP is responsible for managing your customers’ information...

ITSM vs. ITIL: What’s the Difference Between ITIL & ITSM?

ITSM vs. ITIL: What’s the Difference Between ITIL & ITSM?

In the IT world, it’s assumed you understand the difference between the terms ITSM and ITIL. However, not everyone uses these ITSM and ITIL correctly; some even use ITSM and ITIL interchangeably, which magnifies everyone’s confusion. ITSM stands for IT Service...

How to Create Effective ServiceNow Knowledge Base Articles

How to Create Effective ServiceNow Knowledge Base Articles

Garbage in equals garbage out. Love or hate the saying, it rings true, especially when it comes to your Knowledge Base articles. As a Lead Analyst in Quality Management at Crossfuze, I’ve invested a lot of time and effort to improving our Knowledge Strategy and...

Serving customers in the era of remote work

Serving customers in the era of remote work

Stay-at-home orders have helped to accelerate digital transformation projects within the finance sector – but they have also radically changed the way we physically work. For automated, back-office operations this isn’t a problem. And thanks to remote connectivity,...

4 Microsoft 365 Cloud Services that Smash the Status Quo

4 Microsoft 365 Cloud Services that Smash the Status Quo

Microsoft 365 cloud services are far more than just “email in the cloud” or a package of Outlook, Word, Excel, and PowerPoint. What many organizations don’t realize is that a lot of the tools that come with Microsoft 365 Enterprise can supplement or even fully replace...

Outsourcing vs. Managed Services

Outsourcing vs. Managed Services

The terms managed services and outsourcing are often used interchangeably. While they both involve using a third-party or outside company for services or expertise, the difference lies in the level of service provided by the third-party vendor. Outsourcing is a...

ServiceNow, Microsoft Integration: Why Secure Score Matters

ServiceNow, Microsoft Integration: Why Secure Score Matters

Everyone knows that security is important. Still, there remains a notion floating around that if an organization is small enough or obscure enough, it’s not a target for malicious attacks. But with security threats as sophisticated and pervasive as they are today, the...