Cybersecurity operations have become increasingly complex and sophisticated in recent years. A recent study by security firm Proofpoint found that the average number of cyber-attacks has increased by nearly 50% in the last two years. With the increasing number of...
Healthcare is one of the most important industries in the world. It keeps us alive and well, and always evolving to meet our needs. We’ve discussed the importance of cybersecurity before. But, as the healthcare industry continues to grow, so do the cybersecurity...
By 2025, the global cloud computing market is expected to grow from 371 billion dollars to 832 billion. With that exponential growth comes an even greater risk for breaches and threats from bad actors.In the past 12 months, 45% of businesses have experienced...
A managed IT service provider is a team of third-party experts that provide services to companies. A managed IT services team can reduce the pressure on your internal team and give you more time to focus on the more important stuff. At the same time, you'll leave...
The IT world is full of technical terms making it almost impossible to understand how and why they differ. We see this prominently displayed in the perceived definitions of the help desk and the service desk. What are some of the questions that a client asks us about...
You may already know what a CIO is – an organization’s chief information officer. But have you ever heard of a virtual CIO or vCIO? Well, as the name suggests, the vCIO performs the same duties as a CIO, only virtually and, most of the time, remotely. This allows...
Collaborating with managed service providers (MSPs) helps customer organizations worry a lot less about service management, service interruptions, system downtimes, and more. Essentially, an MSP is responsible for managing...
In the IT world, it’s assumed you understand the difference between the terms ITSM and ITIL. However, not everyone uses these ITSM and ITIL correctly; some even use ITSM and ITIL interchangeably, which magnifies everyone’s confusion. ITSM stands for IT Service...
Garbage in equals garbage out. Love or hate the saying, it rings true, especially when it comes to your Knowledge Base articles. As a Lead Analyst in Quality Management at Crossfuze, I’ve invested a lot of time and effort to improving our Knowledge Strategy and...