Microsoft & ServiceNow Integration

Overview

What you get with Virteva

Today’s workers expect a digitally connected experience: service everywhere, on every platform, convenient, personalized, secure, and connected. In the modern workplace, user experience is core, digital self-service is essential, and collaboration software is consumed from anywhere on any device. The two platforms that make that possible for most mid-market companies are ServiceNow and Microsoft 365.

Virteva is one of the few partners holding both ServiceNow Elite Partner and Microsoft Solutions Partner credentials. We run our own business on ServiceNow, manage Microsoft 365 for hundreds of clients, and integrate the two platforms so workflows that touch identity, device, and service all flow through the same CMDB and the same self-service portal.

When each platform is implemented with the other in mind, customers find greater success in both. Onboarding takes hours instead of days, license and asset data lives in one place, and Microsoft 365 changes get governed through ServiceNow change management without losing speed. The same ServiceNow backbone powers our IT service desk and end-user computing practices.

The problem we solve

IT challenges that hold growing companies back

The Challenge

You bought ServiceNow but the implementation stalled and nobody is using the portal
Microsoft 365 changes happen on one team, ITSM tickets happen on another, and they never meet
Onboarding a new hire takes days and three different systems
Asset and license data lives in spreadsheets that nobody trusts
Your two most important platforms are managed by two different vendors who blame each other

The Virteva Approach

Single account team holding both ServiceNow Elite Partner and Microsoft Solutions Partner credentials
ServiceNow self-service portal launched with Microsoft 365 catalog items, password reset, and device requests
Intune, Entra, Azure, and SCCM connectors feeding ServiceNow CMDB so every ticket has full context
Onboarding and offboarding automated end to end with provisioning under an hour
Quarterly platform roadmap covering both ServiceNow releases and Microsoft 365 changes in one review

1 portal

is what Intricon launched on Virteva shared ServiceNow instance to give employees self-service access alongside their consolidated Microsoft 365 environment. The portal removed the friction of "who do I call" and freed internal IT to focus on strategic work, not password resets.

What's included

Everything you need to run IT right

Every engagement includes these core capabilities, configured for your environment and backed by contractual SLAs.

ServiceNow Self-Service Portal

Branded employee portal with Microsoft 365 catalog items, password reset, device requests, and knowledge articles. Deflects ticket volume from day one and gives users a workplace that actually works.

Microsoft Tooling Integration

Intune, Entra ID, Azure, and SCCM data flowing into ServiceNow CMDB so every ticket has device, identity, and infrastructure context attached automatically.

Automated Workflows

Onboarding, offboarding, access requests, and device provisioning automated end to end. New hires get a fully provisioned Microsoft 365 account, Intune-enrolled device, and assigned licenses in under an hour.

Asset and License Visibility

ServiceNow asset management synced with Microsoft 365 license entitlements, Azure resources, and Intune device inventory. One source of truth for what you own, what you use, and what you can reclaim.

Change and DevOps Integration

Microsoft 365 and Azure changes governed through ServiceNow change management. Faster reaction to Microsoft updates without losing approval, audit trail, or rollback capability.

Microsoft 365 Knowledge Base

ServiceNow knowledge articles tied to your Microsoft 365 environment, written by the same engineers who manage it. Adoption support that grows with the platform.

How it works

From first call to ongoing partnership

01

Discovery & Assessment

We audit your current Microsoft and ServiceNow environment, document every system, and identify gaps, risks, and quick wins.

02

Custom Proposal

You get a fixed-scope proposal tied to your business goals. Named SLAs by ticket priority. No surprises, no hidden costs.

03

Migration & Onboarding

Our team handles the transition with zero disruption. We migrate, configure, and validate before going live.

04

Ongoing Partnership

24/7 support, proactive monitoring, quarterly reviews, and strategic advisory. We grow with you, not just support you.

Client spotlight

See how it plays out in practice

Medical Device Manufacturing

Intricon launches a ServiceNow self-service portal alongside their Microsoft 365 modernization, freeing internal IT for strategic work

Challenge

Intricon ran 24x7x365 across multiple continents with multiple MSPs, limited Microsoft 365 adoption, and no unified ITSM platform. Employees had no consistent way to request services, and IT had no single view of devices, users, or tickets.

Solution

Virteva onboarded Service Desk and End-User Computing on a shared ServiceNow instance, connected Intune and Microsoft 365 data into the CMDB, and launched an employee self-service portal alongside the broader Intune, Purview, and Defender deployment. ServiceNow became the single front door for both Microsoft and IT services.

Read full case study

24x7x365

Global self-service coverage on one platform

Frequently asked

Common questions

Most mid-market companies run both platforms but manage them separately, which means tickets miss device context, changes miss approvals, and onboarding takes days instead of hours. A single partner who is both a Microsoft Solutions Partner and a ServiceNow Elite Partner integrates the two so workflows actually flow.

Yes. Elite is the second highest ServiceNow partner tier, awarded based on certifications, customer outcomes, and product breadth across ITSM, ITOM, HRSD, CSM, and SecOps. Few MSPs hold both Elite Partner and Microsoft Solutions Partner status.

Not for service desk delivery. Mid-market clients typically use Virteva shared ServiceNow instance, branded to their company, which gets them enterprise-grade ITSM without the licensing and admin overhead. Larger clients bring their own instance and we manage and integrate it.

Most portals go live in 4 to 8 weeks as part of service desk onboarding. Microsoft 365 catalog items, password reset, and device request flows are pre-built and customized to your branding and approval rules.

Yes. We deploy connectors for Entra ID, Intune, Microsoft 365, and Azure that populate the CMDB and enable automated provisioning workflows. Existing CMDB data is preserved and reconciled, not overwritten.

ServiceNow becomes the shared workspace. Internal IT keeps strategic projects, Virteva handles day-to-day operations, and both teams see every ticket, change, and asset record in real time. No black-box handoffs.

Related services

The Two Platforms That Run the Modern Workplace, Run by One Partner