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Latest Articles on IT Solutions Perfected
Help Desk vs. Service Desk and Why It Matters
The IT world is full of technical terms making it almost impossible to understand how and why they differ. We see this prominently displayed in the perceived definitions of the help desk and the service desk. What are some of the questions that a client asks us about...
The Importance of a Virtual CIO and How an MSP Can Support That Role
You may already know what a CIO is – an organization’s chief information officer. But have you ever heard of a virtual CIO or vCIO? Well, as the name suggests, the vCIO performs the same duties as a CIO, only virtually and, most of the time, remotely. This allows...
Secure Your Customer’s Data With Virteva’s SOC2 Compliance
Collaborating with managed service providers (MSPs) helps customer organizations worry a lot less about service management, service interruptions, system downtimes, and more. Essentially, an MSP is responsible for managing your customers’ information...
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