24×7 IT Services
IT Managed Services for the Digital Era
Leverage core ITIL disciplines, tools, and governance to maximize end-user satisfaction and productivity.
IT Service Desk
A 24/7 solution providing concierge-level support for your end-user computing environment.
IT Security Operations
Specializing in vulnerability imports, business rules, incident review, and escalation.
Business Process Outsourcing
Discover how you can uncover greater efficiencies and improved workflows
Serve and Be Served 24/7/365
Customers today, both internal and external, expect a digitally connected experience. Service needs to be everywhere, all the time, on every platform – and that extends to your IT help desk. It needs to be convenient. It needs to be personalized. It needs to be secure. It needs to be connected.
We help our customers serve their internal and external end-users on our broad services platform. Our 24/7 Service Desk is more than just an IT help desk. We have analysts competent in both technical skill and customer service, and we leverage ServiceNow to drive continuous improvement, help our customers reduce costs over time, make a tangible business impact, and provide value to their end-users – all available 24/7, 365 days of the year.
Our Purpose-Built IT Managed Services Suite
Customers today, both internal and external, expect a digitally connected experience. Service needs to be everywhere, all the time, on every platform. It needs to be convenient. It needs to be personalized. It needs to be secure. It needs to be connected. And this applies to not only your external customers as they engage with your brand and with your company, but to your employees and their experiences in the workplace as well.
Our focus isn’t on simply handling events and tickets – we work 24/7 to drive continuous improvement for ourselves and for our clients. We’ve invested heavily in our people, processes, and technology in order to reduce incident volume over time and enhance your users experience.
Service Desk NPS Since 2019
Managed Services for the Digital Era
Learn more about how Virteva’s managed IT services can help your business thrive.
Life of a Ticket
We train our analysts to “be an analyst, not an order taker.” This means they work to go deeper than the façade of the initial incident. For example, if an end-user needs their network password changed, we will assist with that, then help them update any other affected device or service like their Office credentials or the cached password on their phone.
Reporting, Analysis, and SLAs
Our goal is to uncover trends in your data. By spotting trends, we can identify areas of improvement and help you create a plan to implement changes. And it’s not always looking for “what went wrong.” We can spot positive trends in your data, determine what caused the changes in behavior, and help you roll out a process or training to continue to drive these positive results.
A Library of Knowledge
Our library of Knowledge Base articles serves as the front lines of our support solutions. It ensures swift and consistent resolution of requests. Rooted in best practices, these KB articles grow over time while also adapting to integrate client content.
Service Account Management
A Personal Experience, End to End. A dedicated Client Director is your advocate within Virteva. They help ensure that expectations are properly set and met, and that changes to delivery are properly communicated. The Client Director helps to ensure that customer-impacting problems are fully resolved and promotes continuous improvement by providing root-cause analysis reports in the event of service level failures.
Transforming Managed IT Services
In response to these transformational changes, Virteva’s mission is to help companies serve and be served in the digital age by leveraging the power of ServiceNow.
Unlike other IT Managed Services Providers, our Virteva platform is a combination of people, technology, processes, and customer experience mechanisms designed to accelerate digital maturity, with the ServiceNow platform at its core. And as a ServiceNow customer ourselves, we’ve crafted a unique approach to helping companies achieve success with ServiceNow that leverages our deep expertise with the platform.
Our purpose-built IT Managed Services suite spans a range of cloud and end-user service areas.
“Top of the line IT department. Always solve my issues within minutes each and every time.”