End-User Computing

A proactive and customer-focused approach to endpoint and M365 support.

Where User Experience and Security Meet

We believe in providing a support model that includes both proactive and reactive capabilities to provide a great support experience.

The proliferation of devices, frequency of Microsoft 365 updates, security complexity, and increasing end-user expectations will require many organizations to augment their end-user, Microsoft 365, and endpoint management practices to better serve their employees in the digital enterprise. Virteva’s End-User Computing services are a natural extension for any service desk model, leveraging the same core User Experience mindset, continuous improvement, ITIL disciplines, and governance models to maximize end-user satisfaction, productivity, and security.

Our End User Computing services solutions form a comprehensive framework that acts as an extension of your team to allow you to focus on matters specific to growing your business.

 

Securing M365 and Endpoints

The new remote world requires different solutions and tools to properly enable your workforce to remain productive and secure. These solutions and tools require new knowledge, processes, and governance to support effectively that take time and resources that your team doesn’t have.

Virteva is a specialist in Modern Workplace, carrying multiple Microsoft Gold Competencies and Advanced Specializations in the category. Our End User Computing team holds dozens of Microsoft certifications, combined with our user-focused mindset, our customers view us as an extension of their team – a true partner.

NPS Since 2019

Users Supported

End-User Computing

A world class set of proactive and reactive support capabilities to enable a happy, productive, secure workforce.

An Effortless Experience

We have warm-transfer capabilities from the Service Desk, so that your end users can enjoy faster resolution times and can get back to work quickly. Our team has a NPS of 87 from over 4,400 surveys.

Proactive, Data-Driven Improvements

Our team will engage you with data-driven recommendations to improve user experience, resolution at L1, security within M365 and endpoints, and drive down contact volume.

Security

We partner with our customers to review security recommendations to improve security posture along with their impact and risk so that we can make sound decisions, effectively communicate changes to the business, and report on our progress.

Keep Pace with Microsoft innovation

The rate at which Microsoft enables new and deprecates legacy capabilities is becoming more intense, Virteva reviews upcoming changes and communicates which impact your environment, allowing you to focus on more strategic initiatives.

Efficiency Powered by ServiceNow

Workflows and integrations between ServiceNow and Microsoft tools provide a next-generation user experience from onboarding to lifecycle with Asset Management integration with Endpoint Manager.

“Very helpful and friendly. Each time I’ve called I’ve had a great experience. Thank you.”