End-User Computing | Endpoint Management

Overview

What you get with Virteva

Your employees get help that resolves fast and keeps them working, and your internal IT team gets back the hours it loses to first-level tickets. Virteva runs end-user computing as a blend of proactive and reactive support, built for the reality most organizations face today: more devices, a relentless Microsoft 365 update cycle, rising security complexity, and employees who expect all of it to just work.

Our End-User Computing practice is a natural extension of your IT service desk, running on the same User Experience mindset, ITIL discipline, and continuous-improvement governance. Warm transfers from the service desk mean users reach a person who can solve the problem, not another queue. The team carries dozens of Microsoft certifications across Modern Work and Security, with Solutions Partner designations that reflect deployment depth, not just exam scores. It shows in the numbers: an NPS of 87 across more than 4,400 surveys.

Customers treat us as part of their team. We engage with data-driven recommendations that lift first-level resolution, harden Microsoft 365 and endpoint security, and drive contact volume down over time, with ServiceNow workflows connecting onboarding, lifecycle, and asset management end to end. The result is a workforce that stays productive and secure, and an internal IT team free to focus on the work only it can do.

The problem we solve

IT challenges that hold growing companies back

The Challenge

New-hire device setup takes days when it should take an hour
Microsoft 365 licenses are sprawled across tenants and you cannot see what is actually used
Patches and security policies drift from device to device, leaving compliance gaps
BYOD and mixed Mac and Windows fleets are a constant management headache
Microsoft ships changes faster than your team can absorb them, and surprises keep landing in production

The Virteva Approach

Microsoft Intune and AutoPilot deployed by a Microsoft Solutions Partner for zero-touch provisioning
License audits and ongoing optimization that right-size your Microsoft 365 spend
Compliance policies, automated patching, and Defender for Endpoint configured to a documented baseline
Single endpoint management plane across Windows, Mac, iOS, and Android
Proactive review of upcoming Microsoft changes and clear communication on which ones impact you

57→70%

is the Microsoft Secure Score lift Intricon, a medical device manufacturer, achieved within 12 months by consolidating endpoint management on Intune, Defender, and Purview through Virteva End-User Computing services. The platform was already paid for. The maturity was the missing piece.

What's included

Everything you need to run IT right

Every engagement includes these core capabilities, configured for your environment and backed by contractual SLAs.

Microsoft Intune Endpoint Management

Compliance policies, automated patching, conditional access, and application deployment across Windows, Mac, iOS, and Android. Built and managed by Modern Workplace specialists.

Zero-Touch Provisioning with AutoPilot

New hires unbox a device and self-provision in under an hour. No imaging, no IT visit, no manual setup. Onboarding workflows automated end to end through ServiceNow integration.

Microsoft 365 Lifecycle Management

License optimization, tenant administration, Exchange Online, SharePoint, Teams, and Copilot enablement. Microsoft enables and deprecates capabilities at pace, and we communicate every change that touches your environment.

Endpoint Security and Defender

Defender for Endpoint configured, monitored, and tuned alongside Intune compliance policies. Threats triaged by our SOC, not handed back to your team as a CSV file.

Warm Transfer from the Service Desk

EUC engineers receive warm hand-offs from the service desk so users get faster resolution on complex endpoint issues. Net Promoter Score of 87 across thousands of post-ticket surveys.

ServiceNow Asset Integration

ServiceNow CMDB integrated with Microsoft Endpoint Manager so every device, license, and assignment lives in one system of record. Asset audits stop being a quarterly fire drill.

How it works

From first call to ongoing partnership

01

Discovery & Assessment

We audit your current Microsoft and ServiceNow environment, document every system, and identify gaps, risks, and quick wins.

02

Custom Proposal

You get a fixed-scope proposal tied to your business goals. Named SLAs by ticket priority. No surprises, no hidden costs.

03

Migration & Onboarding

Our team handles the transition with zero disruption. We migrate, configure, and validate before going live.

04

Ongoing Partnership

24/7 support, proactive monitoring, quarterly reviews, and strategic advisory. We grow with you, not just support you.

Client spotlight

See how it plays out in practice

Medical Device Manufacturing

Intricon modernizes endpoints with Intune and Defender, lifting Microsoft Secure Score from 57% to 70% in under a year

Challenge

Limited adoption of Microsoft 365 capabilities left security gaps and productivity potential untapped. Endpoints, security tooling, and Microsoft 365 administration carried significant technical debt across U.S. and Far East operations.

Solution

Onboarded End-User Computing and Service Desk to stabilize day-to-day support, then deployed Intune for device management, Purview and Defender for security, and a ServiceNow self-service portal so employees could self-resolve common requests.

Read full case study

57→70%

Microsoft Secure Score lifted in under a year

“

Virteva provides excellent service and has a wealth of expertise. I would highly recommend them to anyone looking to outsource their internal IT desktop support for MS or MAC based machines.

TF

Thomas Funk, LifeSpeak, Inc.

Chief Security & Privacy Officer

Frequently asked

Common questions

Endpoint management via Microsoft Intune, AutoPilot zero-touch provisioning, Microsoft 365 lifecycle management, Defender for Endpoint, mobile device management across iOS and Android, application packaging and deployment, and integration with the service desk for warm-transfer support on complex issues.

Yes. Intune covers Windows, macOS, iOS, and Android with a single management plane. We deploy compliance policies, conditional access, and application delivery across all four platforms, and our engineers carry Microsoft credentials across the full Modern Workplace stack.

A new device ships directly from the OEM to the employee. They unbox it, sign in with their Microsoft 365 credentials, and the device self-configures with all required apps, policies, and access in under an hour. No imaging, no IT visit, no manual setup.

Yes. License audits are part of standard EUC scope. We surface unused or duplicated licenses, right-size to actual usage, and re-evaluate quarterly. Most clients see meaningful savings within the first audit cycle.

EUC engineers sit one tier above the service desk and receive warm hand-offs on complex endpoint issues. Tickets, devices, and assets all live in ServiceNow with CMDB integration to Microsoft Endpoint Manager, so context follows the user instead of restarting at every escalation.

Common starting point. We assess current Intune posture, document gaps against a Microsoft Solutions Partner baseline, and bring policies, app deployment, and Defender integration up to maturity. You keep the licenses you already pay for and finally get the value out of them.

Related services

Modern Workplace Support for Every Device, Every User