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Infrastructure Management

Always-On Server, Network, and Cloud Operations

24/7 proactive monitoring across servers, networks, endpoints, and cloud workloads, delivered by Microsoft-certified engineers on a single ServiceNow platform. Issues remediated before they become outages.

Monitoring
24/7
Overview

What you get with Virteva

In a digitally driven marketplace, the robustness of your IT infrastructure is pivotal to operational continuity and business outcomes. Managing and optimizing that infrastructure is also fraught with complexity, especially as workloads sprawl across on-premises servers, Azure and hybrid cloud, and hybrid networks. Virteva’s Infrastructure Management service simplifies the picture and keeps operations running smoothly.

Our proactive monitoring identifies and addresses issues before they escalate. By combining LogicMonitor with Microsoft tooling and routing every alert through ServiceNow, we deliver real-time visibility into infrastructure health and remediate the noisy ones before users feel them. Strategic optimization, regular assessments, and quarterly performance tuning keep systems agile and responsive as the business changes underneath them.

As a Microsoft Solutions Partner and ServiceNow Elite Partner, Virteva manages hybrid environments under a single operating model, with named Client Directors and certified engineers who own vendor escalations end to end. Infrastructure runs alongside our 24/7 managed IT services and security operations on the same ServiceNow platform. Mid-market clients get enterprise-grade infrastructure operations on a fixed monthly engagement that flexes with growth.

The problem we solve

IT challenges that hold growing companies back

The Challenge
  • Outages keep catching you by surprise even though you have monitoring deployed
  • Patching is inconsistent across servers and nobody owns the calendar
  • Azure and on-prem environments are managed by different tools and different people
  • Network and circuit issues bounce between vendors with no single point of accountability
  • Capacity planning happens reactively after a workload starts to slow down
The Virteva Approach
  • 24/7 proactive monitoring with LogicMonitor and Microsoft tooling, triaged by certified engineers
  • Single operating model across on-prem, Azure, and hybrid workloads on one ServiceNow platform
  • Automated patch management aligned to documented maintenance windows
  • Named Client Director who owns vendor escalations end to end across ISPs, OEMs, and software publishers
  • Quarterly performance and capacity reviews built into the engagement
24x7x365
global support coverage is what Intricon, a medical device manufacturer with U.S. and Far East operations, gained when Virteva took over Network and Infrastructure management alongside the Service Desk. Reliable monitoring across continents lets internal teams focus on strategic, high-impact work instead of overnight pages.
What's included

Everything you need to run IT right

Every engagement includes these core capabilities, configured for your environment and backed by contractual SLAs.

24/7 Proactive Monitoring
Continuous monitoring across servers, networks, endpoints, and cloud workloads via LogicMonitor and Microsoft tooling. Alerts triaged by humans, not just dashboards, with under 15-minute average response on critical issues.
Hybrid and Cloud Infrastructure
On-premises servers, Azure workloads, and hybrid networks managed under a single operating model. Patch management, capacity planning, and configuration drift handled before they create incidents.
Network Operations
LAN, WAN, SD-WAN, firewalls, and wireless monitored and maintained around the clock. Vendor management included so circuit and ISP issues do not land back on your desk.
ServiceNow-Driven Delivery
Every alert, change, and incident routes through ServiceNow with full audit trail. As an Elite Partner, we use the platform we sell, with documentation that stays current automatically.
Patch and Configuration Management
Automated patching across servers and endpoints, with maintenance windows aligned to your business calendar. Configuration baselines documented and enforced so drift does not creep back in.
Capacity and Performance Tuning
Quarterly performance reviews surface capacity risks before they hit users. Right-sizing recommendations for Azure and on-prem workloads cut waste without sacrificing headroom.
How it works

From first call to ongoing partnership

01
Discovery & Assessment
We audit your current Microsoft and ServiceNow environment, document every system, and identify gaps, risks, and quick wins.
02
Custom Proposal
You get a fixed-scope proposal tied to your business goals. Named SLAs by ticket priority. No surprises, no hidden costs.
03
Migration & Onboarding
Our team handles the transition with zero disruption. We migrate, configure, and validate before going live.
04
Ongoing Partnership
24/7 support, proactive monitoring, quarterly reviews, and strategic advisory. We grow with you, not just support you.
Client spotlight

See how it plays out in practice

Medical Device Manufacturing
Intricon modernizes infrastructure management and unlocks 24x7x365 global coverage in under a year
Challenge
A 24x7x365 operation across continents lacked the modern ITSM, monitoring, and management tooling needed to support it. Significant technical debt across infrastructure, endpoints, and security made every change a risk.
Solution
Onboarded Service Desk and End-User Computing first, then layered in Managed Network and Infrastructure services within the same year. Standardized monitoring, deployed ServiceNow for change and incident management, and modernized Microsoft 365 with Intune, Purview, and Defender.
Read full case study
24x7x365
Reliable global infrastructure coverage
Frequently asked

Common questions

24/7 monitoring, alerting, and remediation across servers, networks, endpoints, firewalls, and cloud workloads. Patch and configuration management, capacity planning, vendor management for ISPs and OEMs, change management on ServiceNow, and quarterly performance reviews. Microsoft Azure and hybrid environments are core scope.

LogicMonitor as the primary monitoring platform alongside native Microsoft tooling for Azure, Defender, and Endpoint Manager. Everything funnels into ServiceNow for ticketing, change tracking, and reporting, so engineers and clients work from a single pane of glass.

Yes. Most mid-market clients run hybrid environments and we treat them as one operating model. The same engineers, runbooks, and change processes apply whether a workload sits in your data center or in Azure, with cost optimization recommendations included for cloud spend.

Under 15-minute average response on critical issues, with named SLAs by ticket priority for everything else. We back uptime with a 99.9% SLA on managed infrastructure. All SLAs are contractual and reported through ServiceNow dashboards.

Yes. We integrate with internal IT teams and act as the single point of accountability across third-party vendors, including ISPs, OEMs, and software publishers. Tickets stay open in ServiceNow until the vendor side is resolved, so your team is not chasing down circuit issues at midnight.

Headquartered in Minnetonka, Minnesota with delivery centers in Minneapolis and Manila. We serve mid-market clients across Minnesota, Wisconsin, Michigan, Illinois, Indiana, and Missouri. Most engagements run remotely with on-site support available across the Midwest.

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