Managed IT Services | 24/7 Support & Infrastructure

Overview

What you get with Virteva

Customers today expect a digitally connected experience, and that extends to the IT help desk. It needs to be convenient, personalized, secure, and connected. Virteva’s 24/7 IT service desk pairs Microsoft-certified engineers with the ServiceNow platform to drive continuous improvement, reduce ticket volume over time, and give end users a workplace that actually works.

Our focus isn’t on simply handling events and tickets. We work 24/7 to drive continuous improvement for ourselves and for our clients. We’ve invested heavily in our people, processes, and technology to reduce incident volume over time, with knowledge-base articles that grow alongside your environment and dedicated Client Directors who own root-cause analysis after every service-level miss.

As a ServiceNow Elite Partner and Microsoft Solutions Partner, Virteva combines the people, technology, and customer experience mechanisms needed to accelerate digital maturity, including Microsoft cloud solutions and 24/7 IT security operations on the same engagement. Mid-market clients get the same caliber of platform and process as a Fortune 500 IT department, billed on a fixed monthly engagement that flexes with their growth.

Service areas

Virteva is headquartered in Minnetonka and serves organizations nationwide, with deep roots across the Twin Cities. Explore our local service pages for managed IT services in Minnesota, Minneapolis, St. Paul, Blaine, and Brooklyn Park, plus dedicated cybersecurity services in Minneapolis.

The problem we solve

IT challenges that hold growing companies back

The Challenge

Your IT team is drowning in tickets and cannot get to strategic work
Onboarding a new employee takes days when it should take hours
Security gaps keep you up at night but nobody has time to address them
Your current MSP treats you like a number and response times keep slipping
Compliance audits turn into a fire drill every single time

The Virteva Approach

24/7 hybrid Minneapolis and Manila service desk with named SLAs by ticket priority
Automated onboarding workflows that provision users in under an hour
Dedicated SOC built on Microsoft Defender XDR, watching your environment around the clock
Named Client Director and account engineer with under 15-minute average response on critical issues
ServiceNow-driven documentation and reporting keeps audit evidence current at all times

70%

is the Microsoft Secure Score Intricon, a medical device manufacturer, reached within 12 months of consolidating to Virteva, up from 57% under their previous mixed-provider setup. Outcomes like that come from owning the full stack on one platform, not stitching together vendors.

What's included

Everything you need to run IT right

Every engagement includes these core capabilities, configured for your environment and backed by contractual SLAs.

24/7 Hybrid Service Desk

Microsoft-certified engineers in Minneapolis and Manila answering phone, email, and chat around the clock. Named SLAs by ticket priority. No offshore scripts, no voicemail trees.

Proactive Infrastructure Monitoring

Continuous monitoring across servers, networks, endpoints, and cloud workloads via LogicMonitor and Microsoft tooling. Issues remediated before they become outages.

Microsoft 365 Management

License optimization, tenant administration, Exchange Online, SharePoint, Teams, and Copilot enablement, backed by Microsoft Solutions Partner credentials.

Security Operations

Defender XDR, Sentinel, and Purview configured and monitored by a dedicated SOC team. Threat detection, incident response, and compliance reporting built in.

Endpoint Management

Intune-based device management, compliance policies, automated patching, and application deployment across Windows, Mac, iOS, and Android.

ServiceNow-Powered Delivery

Every ticket, change, and report runs on ServiceNow. As an Elite Partner we use the platform we sell, so continuous improvement is built into the engagement.

How it works

From first call to ongoing partnership

01

Discovery & Assessment

We audit your current Microsoft and ServiceNow environment, document every system, and identify gaps, risks, and quick wins.

02

Custom Proposal

You get a fixed-scope proposal tied to your business goals. Named SLAs by ticket priority. No surprises, no hidden costs.

03

Migration & Onboarding

Our team handles the transition with zero disruption. We migrate, configure, and validate before going live.

04

Ongoing Partnership

24/7 support, proactive monitoring, quarterly reviews, and strategic advisory. We grow with you, not just support you.

Client spotlight

See how it plays out in practice

Medical Device Manufacturing

Intricon consolidates providers, modernizes Microsoft 365, and lifts Secure Score 57% to 70% in under a year

Challenge

Multiple MSPs, limited Microsoft 365 adoption, and a 24x7x365 operation across continents with technical debt across infrastructure, endpoints, and security.

Solution

Comprehensive IT maturity assessment followed by consolidated Service Desk, End-User Computing, Managed Security, and Network/Infrastructure services. Deployed Intune, Purview, Defender, and a ServiceNow self-service portal.

Read full case study

57→70%

Microsoft Secure Score lifted in under a year

Frequently asked

Common questions

24/7 hybrid service desk (Minneapolis and Manila), proactive infrastructure monitoring, Microsoft 365 management, security operations, endpoint management, and strategic IT advisory. Every engagement includes a named account team, contractual SLAs, and quarterly business reviews.

Virteva is both a Microsoft Solutions Partner and a ServiceNow Elite Partner, a combination very few MSPs hold. We deliver the full stack from service desk to security operations on a single ServiceNow platform, with Microsoft-certified engineers and named account teams. Mid-market clients get enterprise-grade tooling without the enterprise price tag.

Onboarding typically takes 4 to 8 weeks and includes a full audit of your current environment, documentation of every system in ServiceNow, migration of monitoring and management tools, and a parallel-run period where we validate everything before going live. Your team experiences zero disruption.

Yes. Many clients have internal IT staff focused on business-specific applications and strategic projects while Virteva handles day-to-day Microsoft environment management, security, and support. We integrate with your team rather than replace it.

We guarantee 99.9% uptime on managed infrastructure and under 15-minute average response on critical issues, with named SLAs by ticket priority for everything else. All SLAs are contractual.

Headquartered in Minnetonka, Minnesota with delivery centers in Minneapolis and Manila. We serve mid-market clients across Minnesota, Wisconsin, Michigan, Illinois, Indiana, and Missouri. Most engagements run remotely with on-site support available across the Midwest.

Related services

Enterprise-Grade IT Management Without the Enterprise Overhead