Managed IT Services

For the Chicago Area 

 Welcome to Chicago.

Not all pizzas are created equal. You agree, don’t you? Similarly, not all Managed IT Services are created equal in Chicago’s competitive landscape. Organizational technology ecosystems are as diverse as the deep-dish pizza varieties in the windy city, necessitating a tailored touch. A versatile IT service provider understands this and delivers solutions accordingly.

Throw into this mix this noteworthy stat: “The US spent $345 billion on IT services in 2019.”

Drill that down to Chicago, and you still have an astronomical figure. However, does this colossal spending guarantee value-for-money, top-notch IT services for companies? Not necessarily. To avoid biting into an underdone, dissatisfied IT service ‘pizza, ‘ you must discern quality from mediocrity.

But how? This post wanders through the labyrinth of Chicago’s Managed IT Services, guiding you to make an informed pick that aligns with your unique organization’s needs. Buckle up; this is an expedition through the good, the bad, and the ugly of IT services in Chicago. You’re ready for this.

Understanding the Value of Managed IT Services in Chicago

  • Drives operational efficiency 
  • Reduces costs with strategic IT outsourcing 
  • Enhances business stability and security 

The Role of Managed IT Services in Business Operations  

Managed IT services have garnered noteworthy relevance in Chicago’s continuously evolving business operations landscape. These services help companies bolster their operational efficiency, resulting in business growth.

Businesses must adapt and think ahead to navigate the rapidly changing trends in the IT landscape.

Year IT Trends In Business Operations

  •  2020 Remote Work Technologies: Accelerated adoption of remote work solutions like collaboration tools, virtual meeting platforms, and cloud services. Cybersecurity Measures: Enhanced focus on cybersecurity to protect against increasing cyber threats due to the rise of remote work.
  •  2021 AI and Automation: The increased use of artificial intelligence and automation to improve efficiency, reduce costs, and enhance decision-making. Hybrid Cloud Solutions: The rise of hybrid cloud environments allows for using private and public cloud resources for greater flexibility and scalability.
  •  2022 Sustainability in IT: Adopting green IT practices, including energy-efficient data centers and sustainable procurement policies. Edge Computing: Increased edge computing processes data closer to its source, reducing latency and improving performance.
  • 2023 Digital Twins: There will be a greater prevalence of digital twins for simulating, analyzing, and controlling physical systems or processes. Quantum Computing: There will be growing interest in exploring quantum computing’s potential for solving complex problems.
  • 2024 Metaverse and Extended Reality: Exploration of metaverse and XR technologies for remote collaboration, training, and customer engagement. Decentralized Finance (DeFi) and Blockchain: Enhanced adoption of blockchain and DeFi solutions for more transparent, secure, and efficient financial transactions and contracts.

Managed IT services are part of this critical adaptation. They streamline business procedures, fix inefficiencies, enhance connectivity, and ensure data security – all of these improve productivity and profitability.

Key Benefits of Outsourcing IT Services 

Outsourcing IT services is akin to having a vanguard armor that shields your business against potential data threats, sharpens business functionality, and saves costs. Here are the key benefits of outsourcing IT services:

1. Cost Reduction: Outsourcing eliminates the need for a fully-staffed IT department, which can be expensive to manage. 

2. Access to Expertise: Managed IT service providers are often experts in their field, giving businesses valuable insights and advice on their IT setups.

3. Focus on Core Business: Outsourcing allows businesses to focus more on their core competencies rather than having to maintain a sophisticated IT infrastructure. 

 Utilizing managed IT services in Chicago can significantly contribute to the agility and robustness of your business operations. Cutting-edge technology coupled with expert-level service ensures your business not only survives but thrives in the dynamic landscape of today’s digital world.

How to Choose the Right Managed IT Service Provider in Chicago

  • Identifying key factors to consider when picking an IT service provider.
  • Understanding why having a local IT support team, specifically in Chicago, can be advantageous. 

Factors to Consider When Selecting an IT Service Provider

When looking for an IT service provider, consider what they offer specifically. A few things to remember are their expertise, infrastructure, availability, and customer service. 

 Firstly, consider their industry-specific expertise. Several IT firms specialize in specific niches, like healthcare or finance. If your business operates within a specialized sector, you may benefit from an IT partner who understands your industry’s quirks and compliance requirements. 

Next, evaluate the infrastructure of your prospective IT partner. Well-established IT firms typically possess robust infrastructures for data security and disaster recovery, so understanding their infrastructure can offer peace of mind that they’ll maintain your network effectively.

Lastly, weigh their customer service aspect. Do they offer immediate support when problems arise, or does it typically take a while to receive assistance? Check reviews or references for first-hand experiences.

Understanding Managed IT Services Pricing

  • Discovering pricing models for managed IT services
  • Identifying strategies to maximize the value of your IT investment

Common Pricing Models for Managed IT Services

Understanding the pricing models for managed IT services is vital to selecting the right provider that aligns with your budget and business needs. There are several standard pricing models you’ll encounter.

  1. Per-Device Pricing: The service provider charges a flat fee for each managed device in this model. This could include servers, workstations, printers, and other network devices. It’s a straightforward model that allows businesses to easily predict their IT support costs based on the number of devices they use.
  2. Per-User Pricing: This model charges a flat fee per user per month. It covers all the IT support users need, regardless of the number of devices or services they use. This model benefits businesses with employees who use multiple devices, as it simplifies billing and scales with the number of users.
  3. All-Inclusive or Flat-Fee Pricing: Often referred to as a managed services agreement (MSA), this model provides a comprehensive range of IT services for a single, fixed monthly fee. It typically includes 24/7 monitoring, on-demand IT support, proactive management, and more. This model is favored for its predictability in budgeting and the incentive it gives providers to maintain system health, as it minimizes the need for emergency interventions.

How to Get the Best Value for Your Investment 

Understanding the standard pricing models can help you strategize how to get the most value from managed IT services.

Understand Your Needs 

Firstly, it’s essential to understand your needs. Consider the size of your business, the complexity of your IT infrastructures, and the level of support you require. A smaller company might benefit from a per-device pricing model, while a larger corporation might find value in a per-user model.

Regular Review of Services 

Regularly reviewing and adjusting the services you receive can also lead to significant savings. Be proactive and continuously assess the effectiveness of your managed IT services. 


Finally, don’t be afraid to negotiate with service providers. Just as managed IT services providers aren’t created equal, neither are their price points. Your expertise and knowledge of industry pricing models can give you the power to negotiate a fair deal.

Understanding pricing is as important as assessing service quality in managed IT services. A suitable pricing model and thoughtful strategies can ensure you get the best value for your investment in IT services.

The Role of IT Infrastructure Management in Business Success

– The role of Management IT Services in improving IT infrastructure

– Impact of IT infrastructure on business performance

 How Managed IT Services Can Improve IT Infrastructure 

IT infrastructure serves as the backbone of a business. Imagine a body without a functioning nervous system – sounds dysfunctional, right? That’s exactly what a business is without a sound IT infrastructure. Managed IT services can help immensely in maintaining and improving the infrastructure.

One function of these services is continuous monitoring of the IT infrastructure. No one enjoys dealing with system crashes and network slowdowns. The always-on nature of managed IT services ensures that any issues are detected and remedied before they escalate into major problems that could impact daily operations. It’s like having a diligent watchman keeping an eye on the fort around the clock. 

 Managed IT services can also provide strategic direction for IT infrastructure. While businesses can sometimes get caught up in immediate operational issues, these services maintain a bird’s-eye view of the infrastructure. This allows them to identify potential avenues for improvement or consolidation, ensuring the infrastructure is continually optimized for business needs. 

The Impact of IT Infrastructure on Business Performance 

Just like a city would struggle to operate without a well-planned infrastructure, a business can only function efficiently with a robust IT infrastructure. An effective IT infrastructure drives better business performance on multiple levels. 

For starters, a well-managed infrastructure can boost productivity. It allows for seamless collaboration, making it easier for team members to communicate and share resources. This, in turn, translates into increased operational efficiency.

Moreover, a promising IT infrastructure is crucial in ensuring data security. For businesses, data breaches are a significant concern. An ill-managed infrastructure could leave holes for hackers to exploit, leading to the loss of sensitive data. A secure IT infrastructure significantly reduces such risks. 

Furthermore, improved IT infrastructure means customer satisfaction and trust. Faster response times, reliable web interfaces, and reduced downtime contribute to a better customer experience. 

To sum up, every business benefits from investing in managed IT services regardless of size or domain. The strategic implementation and maintenance of IT infrastructure increase overall productivity and improve cost-effectiveness in the long run.

Why All Managed IT Services in Chicago Are Not Created Equal

  • IT Service providers vary in quality and effectiveness
  • The impact of good versus poor IT service providers in real-world scenarios

Let’s demystify the notion that all managed IT services are fashioned equally. This is far from the truth, as various factors contribute to the difference in quality, efficiency, and effectiveness among IT service providers. 

The Variation in Quality of Managed IT Services

The chasm between the quality of IT services offered by different providers can be enormous. Various parameters shape this disparity, including the service provider’s expertise, technology, understanding of the business landscape, customer service quality, and more. 

The IT industry is filled with service providers who promise to deliver top-notch services, but only a fraction of them genuinely fulfill their commitments. That’s because actual service delivery goes beyond mere technical know-how. It demands understanding the client’s business environment, creating tailor-made solutions, and ensuring seamless integration of those solutions into the client’s operations.

The Importance of Customer Service in IT

Superior customer service is often overlooked when vetting a potential IT service provider. A good IT company will fix your technical glitches and be proactive, ensuring system effectiveness around the clock and preventing problems before they occur. 

Conversely, poor customer service can lead to significant downtime, revenue loss, and frustrated employees. This stark reality necessitates that businesses be deliberate when choosing an IT service provider.

Real-life Examples of Good vs. Bad IT Service Providers

Learning from other businesses’ experiences can provide an insightful perspective on the impact of partnering with a highly competent IT service provider versus a poor one. 

Consider this hypothetical scenario: Company A and Company B are rivals in the same industry. Company A partners with an efficient IT service provider, which results in increased productivity due to streamlined business operations, lower IT costs, and reduced downtime. On the other hand, Company B opts for a lesser-caliber IT service provider, which results in frequent system breakdowns, loss of clientele due to unreliable services, and, ultimately, a decline in profitability.

Such examples underscore the message that not all IT services in Chicago are created equal. Due to the variability in service quality, businesses must conduct thorough due diligence before settling for an IT service provider.

Sealing the Deal on IT Services in Chicago 

Managed IT services in Chicago differ tremendously from varying service offerings to unique team expertise. Remember, selecting the one that fits your needs and provides top-tier customer support sets you up for success. 

Moreover, pay attention to the crucial factor of bespoke solutions. A company that offers customized strategies instead of one-size-fits-all solutions could be the difference between regular operations and a flourishing, efficiency-driven business. 

Just ask us at Virteva. 

As an accredited partner in Microsoft Modern Work Solutions, boasting numerous awards for our proficiency, we stand out in our ability to guide organizations through adopting and maintaining Microsoft Cloud solutions. 

Our deep knowledge spans the entire Microsoft 365 suite, including Azure, SCCM, and the comprehensive Microsoft 365 stack, encompassing Office 365, Windows 10, and Enterprise Mobility + Security. This expertise has enabled us to assist hundreds of clients in enhancing their productivity, streamlining their operations, and fortifying their security.

With these essential insights, take a moment to assess your current IT service through the lens of Virteva’s standards. Does it meet the comprehensive criteria we’ve discussed, or is it time to consider a more suitable partner? 

Whether you’re in the market for a new provider or reevaluating what you should expect from your existing service, remember that you now have a clearer vision of what exemplary service looks like, thanks to Virteva’s expertise.

Do you believe your currently managed IT service in Chicago meets all these standards? Reflect on it and make an intelligent choice for your enterprise’s brighter future. 

After all, settling for less is not an option when success is on the line!

Tailored Solutions for Chicago Businesses


Managed IT Services

Our team of experts can manage your entire IT infrastructure, including servers, networks, applications, and devices, so that you can focus on your core business.


Service Desk

Our 24/7 Service Desk provides fast and efficient support for your employees, ensuring their productivity and satisfaction.


Endpoint Management

Our solutions can help you secure and manage your endpoints, including laptops, desktops, mobile devices, and printers, from a single platform.


Security Services

Our Security Services include risk assessments, vulnerability scanning, threat detection and response, and compliance management, to help you protect your business from cyber threats and regulatory violations.

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