Microsoft 365 cloud services are far more than just “email in the cloud” or a package of Outlook, Word, Excel, and PowerPoint. What many organizations don’t realize is that a lot of the tools that come with Microsoft 365 Enterprise can supplement or even fully replace...
The terms managed services and outsourcing are often used interchangeably. While they both involve using a third-party or outside company for services or expertise, the difference lies in the level of service provided by the third-party vendor. Outsourcing is a...
Everyone knows that security is important. Still, there remains a notion floating around that if an organization is small enough or obscure enough, it’s not a target for malicious attacks. But with security threats as sophisticated and pervasive as they are today, the...
Effortless. Frictionless. Proactive. Intuitive. This is the kind of experience users not only expect, but demand from their IT service organizations - and ServiceNow promises to deliver. But implementing ServiceNow is only the first step to making this...
The work landscape has changed dramatically as more people shift to working from home than ever before. People are searching for more productive solutions, and although remote communication can be difficult, if you have the right platform in place, it can make all the...
The IT help desk was first introduced as companies began to embrace computers in their business processes. Its primary purpose? To fix things when they broke. However, as technology shifted, so did the help desk. It started providing more services and enabled...
IT management has become increasingly difficult to keep up with as the number of systems within each organization grows. On top of that, manual data input for each asset, especially when they reach the thousands, can be time-consuming, not to mention pricey. According...
The threat of phishing is accelerating, and most organizations have already been impacted in some way. According to the Cisco 2021 Cyber Security threat trends, 86% of all organizations had at least one user try to connect to a phishing site in the past year, and...
Virteva has served mid-sized organizations with Service Desk services since 2013. This experience has led us to develop repeatable processes that ensure a high-touch experience for existing and new customers. That’s how we have maintained an average NPS of 87, which...