Virteva Blog

We Got Microsoft Teams! Now What?

We Got Microsoft Teams! Now What?

The work landscape has changed dramatically as more people shift to working from home than ever before. People are searching for more productive solutions, and although remote communication can be difficult, if you have the right platform in place, it can make all the...

How to Create a Data-Driven IT Help Desk

How to Create a Data-Driven IT Help Desk

The IT help desk was first introduced as companies began to embrace computers in their business processes. Its primary purpose? To fix things when they broke. However, as technology shifted, so did the help desk.  It started providing more services and enabled...

Three Things You Can Do with a ServiceNow Intune Integration

Three Things You Can Do with a ServiceNow Intune Integration

IT management has become increasingly difficult to keep up with as the number of systems within each organization grows. On top of that, manual data input for each asset, especially when they reach the thousands, can be time-consuming, not to mention pricey. According...

Phishing Forecast 2022: Increasing Waves of Fraud on the Horizon

Phishing Forecast 2022: Increasing Waves of Fraud on the Horizon

The threat of phishing is accelerating, and most organizations have already been impacted in some way. According to the Cisco 2021 Cyber Security threat trends, 86% of all organizations had at least one user try to connect to a phishing site in the past year, and...

Improving IT User Experience in 2022

Improving IT User Experience in 2022

Virteva has served mid-sized organizations with Service Desk services since 2013. This experience has led us to develop repeatable processes that ensure a high-touch experience for existing and new customers. That’s how we have maintained an average NPS of 87, which...

Meeting the Technology Needs of a Hybrid Workforce

Meeting the Technology Needs of a Hybrid Workforce

The post-pandemic work environment looks much different than it did three years ago. With the expansion of remote work and the wide adoption of collaboration tools like Slack and Zoom, most employees are no longer constrained to a physical office space. Free from...

Endpoint Hardening in Windows That Has Been Hiding in Plain Sight

Endpoint Hardening in Windows That Has Been Hiding in Plain Sight

There has been a decent amount of press coming out of Microsoft recently, stemming from their April 5th “Windows Powers the Future of Hybrid Work” event that showcased a multitude of both Consumer- and Enterprise-focused feature updates and backend IT management tools...

How To Provide IT Support For Your Remote Workforce with Virteva

How To Provide IT Support For Your Remote Workforce with Virteva

Many employees now work remotely as a result of the COVID-19 pandemic’s negative impacts. This shift is a long-term investment required to make remote work practicable. The coronavirus problem may compel workers to work from home for an unknown period. Still, one...