Virteva Blog

How to Create Effective ServiceNow Knowledge Base Articles

How to Create Effective ServiceNow Knowledge Base Articles

Garbage in equals garbage out. Love or hate the saying, it rings true, especially when it comes to your Knowledge Base articles. As a Lead Analyst in Quality Management at Crossfuze, I’ve invested a lot of time and effort to improving our Knowledge Strategy and...

Serving customers in the era of remote work

Serving customers in the era of remote work

Stay-at-home orders have helped to accelerate digital transformation projects within the finance sector – but they have also radically changed the way we physically work. For automated, back-office operations this isn’t a problem. And thanks to remote connectivity,...

4 Microsoft 365 Cloud Services that Smash the Status Quo

4 Microsoft 365 Cloud Services that Smash the Status Quo

Microsoft 365 cloud services are far more than just “email in the cloud” or a package of Outlook, Word, Excel, and PowerPoint. What many organizations don’t realize is that a lot of the tools that come with Microsoft 365 Enterprise can supplement or even fully replace...

Outsourcing vs. Managed Services

Outsourcing vs. Managed Services

The terms managed services and outsourcing are often used interchangeably. While they both involve using a third-party or outside company for services or expertise, the difference lies in the level of service provided by the third-party vendor. Outsourcing is a...

ServiceNow, Microsoft Integration: Why Secure Score Matters

ServiceNow, Microsoft Integration: Why Secure Score Matters

Everyone knows that security is important. Still, there remains a notion floating around that if an organization is small enough or obscure enough, it’s not a target for malicious attacks. But with security threats as sophisticated and pervasive as they are today, the...

Building an Effortless Service Desk Experience on ServiceNow

Building an Effortless Service Desk Experience on ServiceNow

Effortless. Frictionless. Proactive. Intuitive.  This is the kind of experience users not only expect, but demand from their IT service organizations - and ServiceNow promises to deliver. But implementing ServiceNow is only the first step to making this...

We Got Microsoft Teams! Now What?

We Got Microsoft Teams! Now What?

The work landscape has changed dramatically as more people shift to working from home than ever before. People are searching for more productive solutions, and although remote communication can be difficult, if you have the right platform in place, it can make all the...

How to Create a Data-Driven IT Help Desk

How to Create a Data-Driven IT Help Desk

The IT help desk was first introduced as companies began to embrace computers in their business processes. Its primary purpose? To fix things when they broke. However, as technology shifted, so did the help desk.  It started providing more services and enabled...

Three Things You Can Do with a ServiceNow Intune Integration

Three Things You Can Do with a ServiceNow Intune Integration

IT management has become increasingly difficult to keep up with as the number of systems within each organization grows. On top of that, manual data input for each asset, especially when they reach the thousands, can be time-consuming, not to mention pricey. According...