We Got Microsoft Teams! Now What?

We Got Microsoft Teams! Now What?

The work landscape has changed dramatically as more people shift to working from home than ever before. People are searching for more productive solutions, and although remote communication can be difficult, if you have the right platform in place, it can make all the...
How to Create a Data-Driven IT Help Desk

How to Create a Data-Driven IT Help Desk

The IT help desk was first introduced as companies began to embrace computers in their business processes. Its primary purpose? To fix things when they broke. However, as technology shifted, so did the help desk.  It started providing more services and enabled...
Improving IT User Experience in 2022

Improving IT User Experience in 2022

Virteva has served mid-sized organizations with Service Desk services since 2013. This experience has led us to develop repeatable processes that ensure a high-touch experience for existing and new customers. That’s how we have maintained an average NPS of 87, which...