Revolutionizing Managed IT Services with M365 Copilot: The Future is AI-Powered

Jul 10, 2023

Now, buckle up, and let’s dive into the ocean of possibilities that Managed IT services can explore with Microsoft’s new AI assistant, M365 Copilot. Picture this: an assistant working round-the-clock, super efficient, never tires, and doesn’t drink all your coffee. Seems like a dream, right? Well, it’s not just a dream anymore.

The future is here, and it looks pretty cool.

In a nutshell, M365 Copilot is a generative AI tool designed to be integrated into a slew of workplace apps to boost productivity and automate tasks. Microsoft aims to make it your trusty Copilot, ready to take on tasks that can lighten your load and make life much easier. Yes, you heard that right. It’s like having your very own JARVIS, minus the sassy comments.

The Copilot system comprises Microsoft 365 apps like Word, Excel, and Teams, where users interact with the AI assistant. It’s powered by OpenAI models hosted on Microsoft’s Azure cloud environment. So, what’s the big deal? Copilot can help you draft an email or create a PowerPoint presentation while juggling other tasks.

Now, that’s a game-changer.

The real kicker is how this tool could revolutionize Managed IT services. Imagine being able to focus on strategic IT issues while Copilot handles the repetitive, mundane tasks. Managed IT services could offer their clients an upgraded service package with the inclusion of this AI assistant. It’s like adding an extra pair of hands, always ready to help.

The potential benefits for productivity are enormous. A Stanford University and MIT study noted a 14% productivity gain for call center workers using a generative AI tool. Goldman Sachs Research predicts that such tools could add $7 trillion to the world economy over ten years.

However, let’s not count our chickens before they hatch. There are still hurdles to clear. The tool is currently in the testing phase with a limited number of customers, and its full enterprise readiness, particularly in regulated industries, is still under scrutiny.

It’s like testing the waters before taking the plunge.

There’s also a balancing act to be performed by Microsoft. Smaller businesses might be left out in the cold if they include Copilot in their premium tier offerings. Microsoft wants Copilot to become a standard tool, but they also want to make it profitable.

In terms of interaction, users can access Copilot directly within an app or via a chatbot in Teams. For example, in Word, Copilot can suggest improvements to existing text or even create a first draft, helping users draft a proposal from meeting notes.

It’s like having your editor on standby.

In conclusion, Managed IT services could use Copilot to supercharge their services, offering clients an AI assistant to handle various tasks, potentially increasing productivity and freeing time for more strategic tasks. It’s a brave new world out there, folks. The future of work is evolving, and AI is leading the charge.

Interested in ramping up your productivity with Microsoft’s M365 Copilot? Learn more about our Microsoft Cloud Solutions and how they can help you get the most from your Microsoft technology investments.


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