In the IT world, it’s assumed you understand the difference between the terms ITSM and ITIL. However, not everyone uses these ITSM and ITIL correctly; some even use ITSM and ITIL interchangeably, which magnifies everyone’s confusion. ITSM stands for IT Service...
Garbage in equals garbage out. Love or hate the saying, it rings true, especially when it comes to your Knowledge Base articles. As a Lead Analyst in Quality Management at Crossfuze, I’ve invested a lot of time and effort to improving our Knowledge Strategy and...
Stay-at-home orders have helped to accelerate digital transformation projects within the finance sector – but they have also radically changed the way we physically work. For automated, back-office operations this isn’t a problem. And thanks to remote connectivity,...
Microsoft 365 cloud services are far more than just “email in the cloud” or a package of Outlook, Word, Excel, and PowerPoint. What many organizations don’t realize is that a lot of the tools that come with Microsoft 365 Enterprise can supplement or even fully replace...
The terms managed services and outsourcing are often used interchangeably. While they both involve using a third-party or outside company for services or expertise, the difference lies in the level of service provided by the third-party vendor. Outsourcing is a...
Everyone knows that security is important. Still, there remains a notion floating around that if an organization is small enough or obscure enough, it’s not a target for malicious attacks. But with security threats as sophisticated and pervasive as they are today, the...
