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How to Create a Data-Driven IT Help Desk

How to Create a Data-Driven IT Help Desk

The IT help desk was first introduced as companies began to embrace computers in their business processes. Its primary purpose? To fix things when they broke. However, as technology shifted, so did the help desk.  It started providing more services and enabled...

Three Things You Can Do with a ServiceNow Intune Integration

Three Things You Can Do with a ServiceNow Intune Integration

IT management has become increasingly difficult to keep up with as the number of systems within each organization grows. On top of that, manual data input for each asset, especially when they reach the thousands, can be time-consuming, not to mention pricey. According...