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Outsourcing vs. Managed Services

Outsourcing vs. Managed Services

The terms managed services and outsourcing are often used interchangeably. While they both involve using a third-party or outside company for services or expertise, the difference lies in the level of service provided by the third-party vendor. Outsourcing is a...

ServiceNow, Microsoft Integration: Why Secure Score Matters

ServiceNow, Microsoft Integration: Why Secure Score Matters

Everyone knows that security is important. Still, there remains a notion floating around that if an organization is small enough or obscure enough, itโ€™s not a target for malicious attacks. But with security threats as sophisticated and pervasive as they are today, the...

Building an Effortless Service Desk Experience on ServiceNow

Building an Effortless Service Desk Experience on ServiceNow

Effortless. Frictionless. Proactive. Intuitive.  This is the kind of experience users not only expect, but demand from their IT service organizations - and ServiceNow promises to deliver. But implementing ServiceNow is only the first step to making this...