Outsourcing vs. Managed Services

Outsourcing vs. Managed Services

The terms managed services and outsourcing are often used interchangeably. While they both involve using a third-party or outside company for services or expertise, the difference lies in the level of service provided by the third-party vendor. Outsourcing is a...
We Got Microsoft Teams! Now What?

We Got Microsoft Teams! Now What?

The work landscape has changed dramatically as more people shift to working from home than ever before. People are searching for more productive solutions, and although remote communication can be difficult, if you have the right platform in place, it can make all the...
How to Create a Data-Driven IT Help Desk

How to Create a Data-Driven IT Help Desk

The IT help desk was first introduced as companies began to embrace computers in their business processes. Its primary purpose? To fix things when they broke. However, as technology shifted, so did the help desk.  It started providing more services and enabled...