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Secure Your Customer’s Data With Virteva’s SOC2 Compliance
Collaborating with managed service providers (MSPs) helps customer organizations worry a lot less about service management, service interruptions, system downtimes, and more. Essentially, an MSP is responsible for managing your customers’ information technology (IT)...
ITSM vs. ITIL: What’s the Difference Between ITIL & ITSM?
In the IT world, it’s assumed you understand the difference between the terms ITSM and ITIL. However, not everyone uses these ITSM and ITIL correctly; some even use ITSM and ITIL interchangeably, which magnifies everyone’s confusion. ITSM stands for IT Service...
How to Create Effective ServiceNow Knowledge Base Articles
Garbage in equals garbage out. Love or hate the saying, it rings true, especially when it comes to your Knowledge Base articles. As a Lead Analyst in Quality Management at Crossfuze, I’ve invested a lot of time and effort to improving our Knowledge Strategy and...